Cancellation, Refunds and Returns
Can I cancel my order ?
We accept order cancellation only if the order has not been dispatched yet. If you still wish to cancel your order, a two-way shipping fee will be charged. Please email us on orders@Nutrilez.com for any cancellations.
When Can I Return my Order?
You can return the products:
1) If the product reaches you in a condition which renders it unfit for use, beyond expiry date etc., we urge you to contact us within 24 hours from delivery. We will analyze the issue through photographs or at our warehouse, as the situation demands, and upon finding that the product has reached you in a condition as stated above, initiate a refund within 48 hours.
2) We do not accept ‘Taste’ as a factor for returning the product, as we acknowledge and understand that everyone may not have the same/similar taste preferences
3) In case of packaged/branded food products, we will only accept refunds in the case that products have reached beyond the date of expiry, or similar reasons; if there are any quality-related issues within the product, the support team of the said brand may be contacted and The State Plate does not hold any liability for the same. We try our best to perfect our product description with pictures, but these pictures may vary in color, texture, print etc, we do not accept returns on these basis.
4) The final and binding decision for whether the product is eligible for refund, on a case by case basis, lies with The State Plate only.
How are refunds processed?
Refunds will be initiated within 2 days of acknowledgement of an issue. It will be processed to the original payment source except COD. In the case of COD, our team will contact you for your bank account details in which the amount can be credited.